Gone with the wind

Sure the wind takes planes trough the skies and maybe companies as well.

Did Qatar Airways enter in bankrunptcy?

Did they disappear?

Did they whatever?

They are quiet. Say nothing! Oh I forgot I am a just a CUSTOMER, nothing important.

But someone ask me for a formal complain to go after and chase them.

Maybe they can find a trace.

Bad Luck

Another week, another letter saying basically that I had bad luck because my flight was not, has I say 4 minutes late but 11 minutes and they could not do anything. Although it is a lie that story of the 11 minutes, I was frantically looking to my watch, does 11 minutes makes that impossible?

Also said that they had a benevolent act , because I was a Business Class passenger and put me in a hotel and book me a flight 12 hours later.

Yes I had bad luck. Bad luck to board a Qatar Airways plane and to be in their hands.

BE AWARE THIS MAY HAPPEN TO YOU ALSO

Developments

After 10 days and my meeting with Qatar Embassy I got an answer.

And it was basically the following:

Qatar Airways understands that schedule reliability is very important to our customers and endeavors to provide, at all times,the service they deserve and pay for. However, despite of our very best efforts, delays do occur, such as the case with yourflights, QR008/25th of July 2008 and QR610/26th of July 2008, which were due to Air Traffic Congestion and Securityreasons, respectively. We trust you will appreciate the fact that disruptions of this nature are unforeseen and totally beyondour control

and

Your satisfaction is important to us and to the continued success of our business. As a gesture of goodwill we would like tooffer you a Miscellaneous Charges Order (MCO) of USD500. The MCO is non-transferable, non-refundable and may beused for payment of various Qatar Airways Services. You may claim your MCO within three (3) months from the date of thisletter. The MCO will then be valid for a period of one year from the date of issue.

Obviously Qatar was, in this case, following the book rules and answering like a machine would do. Pity that they do not do that when need to protect the safety and care for their customers.

It looks really that they did not pay any attention to what I wrote.

Can you call Air Traffic Control disruption to a 4 (four ) minutes delay? So when a plane is delayed 10/15 minutes, what happens many times they call it what? "A natural disaster beyond our control!" or a "devastating event".

I want much more than 500 US$ I want a formal APOLOGY. It is not money that can pay my ordeal is Qatar to formally accept that they did it wrong not me I was only a victim of their mishandling of things.

PS: The quotes are sic errors included

Next step

Here we go! Another week of total silence from Qatar Airways.

These guys really do not want to say anything to their customers.

I can believe that they really want to be the perfect airline with no hassle at all.

NO PASSANGERS AIRLINE

Customers are so boring why do concern about them.

So today I will make my way to the Embassy of Qatar to praise for the quality of their Flag carrier.

I do hope that they find a better carrier of the Qatari Flag in the Olympics.

Customer Care 2

No answer yet.

But believe me. I can wait. The time is on my side like the Stones say in the song.

The world will know about Qatar Airways