Qatar Airways Closed ?

It looks that Qatar Airways is closed for business.

I did not read anything in the newspapers, they continue to advertise in CNN, their famous Zero Star Service, but if you try to contact some one that should care for customers they are not! For sure it is my fault because for sure there is no Department in Qatar Airways that care for customers.

It was only a dream I had last night that there would be someone to pick-up the telephone.

And believe me it is not only me trying to find where is that famous "Customer Care Department".

We understand the current world economic crisis. Maybe they were swept away in it.

Lets wait. Normally the life of people is longer than companies that live on cosmetic and artificial engagements.

Gone with the wind

Sure the wind takes planes trough the skies and maybe companies as well.

Did Qatar Airways enter in bankrunptcy?

Did they disappear?

Did they whatever?

They are quiet. Say nothing! Oh I forgot I am a just a CUSTOMER, nothing important.

But someone ask me for a formal complain to go after and chase them.

Maybe they can find a trace.

Bad Luck

Another week, another letter saying basically that I had bad luck because my flight was not, has I say 4 minutes late but 11 minutes and they could not do anything. Although it is a lie that story of the 11 minutes, I was frantically looking to my watch, does 11 minutes makes that impossible?

Also said that they had a benevolent act , because I was a Business Class passenger and put me in a hotel and book me a flight 12 hours later.

Yes I had bad luck. Bad luck to board a Qatar Airways plane and to be in their hands.

BE AWARE THIS MAY HAPPEN TO YOU ALSO

Developments

After 10 days and my meeting with Qatar Embassy I got an answer.

And it was basically the following:

Qatar Airways understands that schedule reliability is very important to our customers and endeavors to provide, at all times,the service they deserve and pay for. However, despite of our very best efforts, delays do occur, such as the case with yourflights, QR008/25th of July 2008 and QR610/26th of July 2008, which were due to Air Traffic Congestion and Securityreasons, respectively. We trust you will appreciate the fact that disruptions of this nature are unforeseen and totally beyondour control

and

Your satisfaction is important to us and to the continued success of our business. As a gesture of goodwill we would like tooffer you a Miscellaneous Charges Order (MCO) of USD500. The MCO is non-transferable, non-refundable and may beused for payment of various Qatar Airways Services. You may claim your MCO within three (3) months from the date of thisletter. The MCO will then be valid for a period of one year from the date of issue.

Obviously Qatar was, in this case, following the book rules and answering like a machine would do. Pity that they do not do that when need to protect the safety and care for their customers.

It looks really that they did not pay any attention to what I wrote.

Can you call Air Traffic Control disruption to a 4 (four ) minutes delay? So when a plane is delayed 10/15 minutes, what happens many times they call it what? "A natural disaster beyond our control!" or a "devastating event".

I want much more than 500 US$ I want a formal APOLOGY. It is not money that can pay my ordeal is Qatar to formally accept that they did it wrong not me I was only a victim of their mishandling of things.

PS: The quotes are sic errors included

Next step

Here we go! Another week of total silence from Qatar Airways.

These guys really do not want to say anything to their customers.

I can believe that they really want to be the perfect airline with no hassle at all.

NO PASSANGERS AIRLINE

Customers are so boring why do concern about them.

So today I will make my way to the Embassy of Qatar to praise for the quality of their Flag carrier.

I do hope that they find a better carrier of the Qatari Flag in the Olympics.

Customer Care 2

No answer yet.

But believe me. I can wait. The time is on my side like the Stones say in the song.

The world will know about Qatar Airways

Customer Care

.............. And you know what?

When I was at Doha Airport I told the staff about my disappointment ( I want to be polite ) with their service and that I did want to complain and was given an email that did not work.

I look at the Airline website and as you can see there is no place to where you can complain ( they really do not like to hear what passengers think about them ). Nevertheless there is a place for contacts and I send one email asking for the Customer Care service email address. Till now no answer. Why bother it is only a passenger, the one that pays with the airfares their salaries but they believe that who pays their salaries is the CEO no us the people who uses their service.

After some research I was able to got the correct email address to tell ( tell-us@qatarairways. com.qa ) them how "lovely" their service is.

Did send my review of what happen and..... to the moment ZERO answer like their service rating.

Not even one answer saying. " We did receive your contact. It will be analysed by our staff and we will be back to you shortly" like most Customer Care Centres automatically answer your emails.

I later found in my internet research that it is the normal procedure of Qatar not to reply. So many comments posted on this subject.

They should be to busy, for sure dealing with things that are not focused on Customers.

By the way to they have this word in their Personnel Manual?

I guess not